Description
Specifications
Basic specifications
Effectively removes 99.9% of residual chlorine and 99.9% of residual pesticides*
Main feature
Taste healthier fresh purified water at any time
Selling point
Innovative professional multiple purification technology
Filter life 12 months
Applicable to ADD6910 / ADD6910DG / ADD6911L* / ADD6915DG
*How to distinguish ADD6911 and ADD6911L, which are also black and gold, please refer to the product pictures
Simple Q&A
Q1: Withstand the twists and turns / twists and turns
A1: Please use the handle provided with the filter to assist. If you feel resistance when twisting, please push the filter into the machine first, and then twist, it will be easier.
Q2: There is no blue light after replacing the filter element.
A2: After replacing the filter element, you need to manually reset the filter element indicator. You can refer to the product picture. If you don’t reset it, even the water will not come out after a while after the red light.
Q3: The water outlet of the filter element is different from the original tight water filter element.
A3: The water outlet of the filter element has been improved to be more effective in waterproofing and reduce water and air leakage. Therefore, it has the opportunity to be different from the original tight-fitting model with both flat and convex styles.
Q4: The water machine makes strange noises after changing the core.
A4: It is very likely that the filter element is not twisted to the correct position. There is an arrow on the top of the filter element. Please follow the icon on the body to twist from unlocking to locking. If you encounter difficulty in twisting, please use the handle to assist.
Q5: How do ADD6915DG users reset the indicator light?
A5: Child lock button + water volume button (i.e. lock + water cup icon on the right) press at the same time for 3-5 seconds
Q6: How do users of ADD6910 / ADD6910DG reset the indicator light?
A6: Press the normal temperature water button + 150ml button at the same time for 3-5 seconds. There will be a prompt sound after success.
Q7: How do ADD6911L users reset the indicator light?
A7: Functionally, it is automatically reset, but there is a chance it will not be successful.
Please follow the steps in the water machine manual to replace the filter element.
*First remove the power supply for five to ten minutes, replace the filter element, and then reconnect the power supply to start the machine.
Q8: Unable to drain
A8: Please open the filter element cover and check whether the filter element has been twisted to the locked position (please refer to the product picture). The lock icon is on the fuselage and the arrow is on the top of the filter element.
Q9: After the machine is newly installed and the water is filtered for the first few times, white foam/powder appears in the water tank/the water turns milky white.
A9: It is normal for the above situation to occur after new installation. Please empty it twice according to the instructions. The purpose is to clean the filter element and fill the inside of the filter element with water to eliminate the air sound during use. The problem can be solved after emptying it several times.
Website: https://www.philips.com.hk/c-p/ADD550_90/-
Warranty
Warranty is not applied.
