Return and Exchange


We do not accept any reason for goods return, expect below situation:
1. The goods have different with the description.
2. The goods have factory quality problem need to return.
Customer MUST return all the gift when good return, otherwise we will deduct the value of the gift.

Exchange / 7 days shopping protection

All the goods (Authorized goods and Parallel import) have 7 days shopping protection. We will check the exchange goods to confirm have factory problem and not by human-made. It can exchange ONE time. Only Same color and same model. And MUST have the full packing.

Some brands e.g. Dyson, Apple, Xiaomi etc... only provide official after services, which cannot enjoy the 7 days shopping protection, customer need go to the brand service center for repair or exchange.

We will reject exchange by below reasons. (But not limited to..)
1. The goods not sale by us.
2.  All the free gift will not exchange.
3.  The brand of goods only provide the official after sales services.
4.  More than 7 days protect period.
5.  The exchange goods cannot provide the full packing and all accessories.
6.  The warranty card already filled or registered the online warranty.
7.  The damage by human-made, e.g. Scratch, water damage, etc...
8.  Dissatisfied with the goods for personal reasons.

Special situation
1.  We have the right to send the suspected product to the supplier or agent or authorized center for inspection to determine the faulty product without any human damage, and then make arrangements. Because some products can not check by us, please forgive.
2.  If the exchange goods has been discontinued, you can choose to exchange other product with the purchase value of the product or refund.
3.  If the exchange goods is mobile phone or tablet, the machine body number(IMEI or S/N) cannot be displayed due to cannot boot up, black screen, etc. Customers must go to the brand repair center to check and then exchange the goods.

If there is any discrepancies or ambiguity between the English and Chinese versions of terms and conditions in this Agreement, the Chinese version shall prevail.
Big Boyz Appliances reserves the right to amend all terms and conditions without prior notice.
In case of any dispute, the decision of Big Boyz Appliances will be made.